The Catawba Nation Gaming Commission is committed to ensuring that all gaming activities are conducted fairly, transparently, and in accordance with applicable tribal laws and regulations. If you have a concern regarding a gaming transaction, payout, promotion, or employee conduct, you have the right to file a formal patron dispute for review.In accordance with the Tribal-State Compact, “Any person who has any dispute, disagreement or other grievance with a Tribal gaming operation that involves currency, tokens, coins, or any other thing of value, may seek resolution of such dispute from the following persons and in the following order: a member of the staff of the gaming operation, a supervisor in the area of the relevant gaming operation in which the dispute arose, a manager in the area of the relevant gaming operation in which the dispute arose, a director in the area of the relevant gaming operation in which the dispute arose, a vice-president in the area of the relevant gaming operation in which the dispute arose, the general manager of the relevant gaming operation and the Commission”